FAQ! - ALL YOUR UNICORN QUESTIONS ANSWERED
Hey guys! so i thought i would add some FAQ'S so you unicorns can get your questions answered a little more quickly.
how long will delivery take?
Most items available on the website are pre made, others are made to order (such as bathbombs). We aim to have your order out of HQ within 10 working days. You should receive a shipping confirmation sent through when we process your order. We sent the items out 1st class recorded delivery, Royal Mail aim to deliver the parcel within 3-5 working days (including post office handling time).
I havent got a shipping email and its been more than 10 working days?
In the midst of all the orders some unfortunately get missed. This isnt on purpose. Mama Unicorn does 1everything herself from testing to packing and sometimes she might not see the order. If this happens, email us at Radioactiveunicornhq@gmail.com and Niala will pass your order on the following Monday to be processed and shipped to you.
my order arrived broken, what should I do?
Dont panic! Unfortunately accidents happen, the best thing to do is to email us directly at email@example.com with images of the product and the packaging it arrived in (we will need to launch a claim with the Royal Mail to reclaim the damages of the broken items) if you don't send us images we cannot process a claim and without that we cannot resend you item. Once we have acknowledged your replacement it gets passed over to be remade. Depending if we have the components to make the item right away or have to order them in, your order can take upto 2 weeks to arrive please be patient we get these out as quickly as we can :)
how should i care for my polish?
easy peasy!, keep it out of direct sunlight and dont keep it anywhere to hot or too cold, just room temperature, feel free to put your beauties on display as long as they're out the sun, with our glitter contact being so high you may find they become a little stiff after time, this is fine dont panic, they can often be saved from dropping a little bit of polish thinner or nail polish remover in the bottle and giving it a good roll in your hands to loosen it back up, but always remember to do the lid up nice and tight to prevent air getting to the product.
why are your shipping charges so high for outside the uk?
we hate that our shipping charges are so high but unfortunately as the product is classed as a toxic good we have to pay a higher shipping charge by a very specific company so we cannot use our royal mail service, this price does not include taxes, customs charges packaging materials or its fuel surcharge those are all covered by ourselves to try and keep these down as much as we can.
i ordered through love pollution i have questions about my order
unfortunately we cannot help with this, it would be best to contact love pollution directly.
are all your products cruelty free and vegan?
yes! we are super proud of ourselves for making this happen, nothing we have is tested on animals or ever will be. nothing of our products contains any animal products at all!
do you supply wholesale?
we do indeed we would love to supply your online store or shop space! email us directly at firstname.lastname@example.org and we can have a chat about it..